Careers
In IPASS, when we hire talents, we share a part of our business for them to help grow and develop and, in turn, our talents share a part of their career for us to help grow and develop. Our goal is to establish a long-term symbiotic--mutually beneficial--relationship with our talents.
1. Competitive pay
2. A regular, day-shift job (for most roles)
2. 13th-month pay
3. Complete statutory benefits (SSS, PagIBIG, Philhealth)
3. Profit sharing
4. Incentives and bonuses (performance, attendance, etc.)
5. HMO upon regularization
6. Leave benefits
6. Supportive colleagues and Management
7. An inclusive and positive environment
2. A regular, day-shift job (for most roles)
2. 13th-month pay
3. Complete statutory benefits (SSS, PagIBIG, Philhealth)
3. Profit sharing
4. Incentives and bonuses (performance, attendance, etc.)
5. HMO upon regularization
6. Leave benefits
6. Supportive colleagues and Management
7. An inclusive and positive environment
Customer Care Department
Sales Specialist
Onsite | Full Time | Davao, Manila, Cebu Branch | Pooling Only
The Sales Specialist is mainly responsible for achieving the assigned monthly sales target through the provision of prompt and effective customer support, especially on identifying the qualifications and requirements of customers, providing an advisory on the high-value services of IPASS these customers they can best take advantage of, with utmost customer satisfaction and, thereby, creation of promoter customers in mind. Lead nourishment and after-sales coordination support are also key functions of this role.
Minimum Requirements:
- Graduate of 4-year degree in Business, Marketing, Entrepreneurship and/or other equivalent.
- At least 6 months of experience in sales.
- Good verbal and written communication skills.
- Customer service oriented and keen to details.
- Typing Speed of 40 words-per-minute with 95% accuracy.
- Willing to undergo training.
- Able to work in a fast-paced environment.
- Can start ASAP.
- Amenable to work onsite in Davao City.
Responsibilities:
- Comprehensive Customer Support: You will be the first point of contact for our valued customers. It will be your responsibility to address their inquiries and concerns promptly and effectively, ensuring that each interaction leaves them satisfied and confident in our services.
- Qualification and Requirement Assessment: Through attentive listening and careful questioning, you will assess the qualification and specific requirements of clients in relation to the applications or services they are interested in. This information will enable you to provide accurate and tailored recommendations to meet their individual needs.
- Promoting Products, Services, and Assistance: Alongside addressing inquiries, you will also proactively promote our products, services, and additional assistance options that could benefit our clients. By showcasing the value and benefits of our services, you will help drive customer engagement and increase satisfaction.
- Complaint Resolution and Follow-Up: Dealing with complaints effectively is crucial to maintaining positive customer relationships. You will handle any customer complaints with empathy, patience, and professionalism, swiftly providing appropriate solutions and alternatives to the situation. Additionally, you will ensure timely follow-up to guarantee customer satisfaction and resolution.
- Achieving Monthly Sales Targets: As part of our results-driven team, you will actively contribute to the achievement of our monthly sales targets. Your dedication, persuasive skills, and product knowledge will play a vital role in reaching and exceeding these goals.
- Documentation and Record-Keeping: Accurate record-keeping is essential in our business operations. You will meticulously document all client interactions, including case summaries, provided resolutions, specific requirements, and any related file documents. This information will serve as a valuable resource for future reference and follow-up.
- Your immediate superior may assign other tasks directly related to business operations. Your adaptability and willingness to take on additional responsibilities will contribute to the overall success of our team and organization.
Operations Department
Processing Assistant
Onsite | Full Time | Davao Branch
The Processing Assistant is mainly responsible for the end-to-end documentation, processing, coordination of the requirements of the service the customer signed up for in IPASS. The tasks may involve encoding, updating and filing of records, maintenance of databases, monitoring and communication of the progress of the client’s sought service.
Minimum Requirements:
- Graduate of 4-year degree in Business, Marketing, Entrepreneurship and/or other equivalent programs.
- Background in customer service and/or back office (document processing, process coordination, etc.) is a plus.
- Good verbal and written communication skills.
- Customer service oriented and keen to details.
- Typing Speed of 40 words-per-minute with 95% accuracy.
- Willing to undergo 15-day training.
- Ability to work in a fast-paced environment.
- Amenability to learn new things and keep self abreast with updates on laws, regulations, policies, methods, procedures, etc.
- Amenable to work onsite in Davao City.
Responsibilities:
- Initiate exam application process of client’s availed service.
- Cater inquiries through phone call, email, chat, in-person, other social media platform.
- Encode details, revise, and coordinate the application forms to client.
- Submit application to designated international office.
- Update the client and data base on the status of their application.
- Monitor the progress and due dates of client’s application.
- May process exam registration and exam scheduling.
- May send exam results and post-exam instructions via email.
Human Resources Department
HR Learning and Development Officer
Onsite | Full Time | Davao Branch
The HR Learning and Development Officer is responsible for developing and implementing training courses, programs and initiatives to drive better quality of work, employee productivity, operational efficiency, and leadership capability. The duties include, but is not limited to, doing training needs analysis (TNA), facilitating learning sessions, managing learning and development stakeholders, creating training methods and procedures (M&P), co-creating and managing a learning management system (LMS), and performing other tasks assigned by immediate manager.
Minimum Requirements:
- A Bachelor’s Degree in Education, Psychology, Communications, Business Management or something similar. A relevant Master’s degree is preferred but is not required.
- At least three years of experience as a Learning and Development or Organizational Development professional. The same or a similar experience in the Immigration, Finance, Insurance and ITES (BPO, KPO, ITO, EPO, Shared Services) setting is preferred but is not required.
- Must be at reference level C1 at least for spoken and written English in the CEFR.
- Excellent adult learning facilitation and classroom management skills.
- Knowledge of various teaching methods, and coaching and mentoring approaches.
- Excellent interpersonal skills.
- Ability to identify training needs and skills gaps.
- A Certified Professional in Learning and Performance (CPLP) or similar credential is a plus but is not required.
- Excellent organization skills.
- Amenability to work onsite in Davao City.
Responsibilities:
- Align self, i.e., perspectives orientation, dispositions and actions, with the goals of the organization.
- Understand organizational needs and develop learning and development (L&D) strategies to effect company and individual change and transformation to meet these needs.
- Determine key positions and map skills and processes to develop an L&D Methods and Procedures (M&Ps) document.
- Develop and implement leadership and development projects, programs, courses, including outline and syllabus, etc. to groom high-potential personnel for support and leadership roles as part of the company’s contingency and succession strategy.
- 5. Collaborate with stakeholders and cross-functional personnel in the development and execution of strategies, solutions, designs and framework to maximize the use of resources in identifying, engaging, and coaching and mentoring high-potential personnel for retention and optimum talent development.
- Assist in identifying high-potential personnel.
- Conduct research on industry-best development and retention programs and practices, integrating and incorporating these into the company’s L&D system.
- Help create a rewards culture based on high-performance, in collaboration with stakeholders and cross-functional personnel.
- Identify organizational gaps on support and leadership development and develop and execute intervention programs.
- Monitor progress of personnel on coaching, mentoring, or training and help develop various pathway plans for them.
- Maintain readily available, accurate, up-to-date and complete training records, and use these data to report, conduct analysis and make recommendations for improvement of the M&Ps, training syllabus, setups and technology among other things.
- Collaborate with HR and other stakeholders in monitoring process improvement initiatives related to L&D.
- Create ad hoc reports and presentations as required by immediate manager, or the Management, or anyone deputized by Management for this purpose.
- Develop, maintain and update a learning management system (LMS) where all proprietary and non-proprietary courses and other learning tools can be accessed via Intranet.
Occupational Safety and Health Nurse
Onsite | Full Time | Davao Branch
The Occupational Safety and Health (OSH) Nurse is mainly responsible for administering our employees' immediate and basic medical care needs in accordance with Philippine laws and company policies; managing the operations of the company clinic; and ensuring the Company's compliance with and adherence to OSH standards.
Minimum Requirements:
- An active PHRN license, with OHNAP certificate preferably.
- A qualified SO3 certification is preferred but is not required
- At least two years of experience as a PHRN working in a corporate setting. One year of experience as a safety officer is preferred but is not required.
- Preferably with experience in HMO coordination.
- Ability to think critically and make informed decisions quickly and effectively.
- Effective communication and interpersonal skills.
- A strong sense of compassion and empathy.
- Ability to thrive in a fast-paced, high-pressure environment.
- Must be resourceful and proactive.
- Must be technology-savvy.
- Must be amenable to work on-site in Davao City.
Responsibilities:
- Ensure effective and timely delivery of palliative care and assistance to company employees and contractors within the scope of the nursing profession as determined by Philippine laws and statutes, including first-aid and emergency response treatment, vital signs check, and dispensing of medicines and other medical items.
- Evaluate the health status of employees and contractors, including fitness to work and need for clinic or home-stay, and referrals to healthcare professionals or to hospitals or other medical or allied-medical facilities as necessary, including the accompaniment of referred employee or contractor during the transport to the hospital or another facility.
- Perform regular inventory of medicine and other clinic supplies and prepares purchase requisitions as necessary.
- Perform validity check of medical documents submitted by employees and direct contractors
- Create, secure, and maintain accurate and up-to-date records of health and safety activities, including but not limited to, health complaints, medical procedures made, medicines dispensed and recommendations and referrals.
- Act as internal HMO coordinator and annual physical exam coordinator.
- Investigate and report incidents, accidents, and near misses.
- Initiate, facilitate and monitor health and wellness programs and processes in the workplace, and amendments or upgrades of these.
- Perform OSH inspections, assessments, and reporting, and make recommendations to Management, especially on risk prevention and mitigation, and plans, organizes, and conducts safety training and drills in aid of risk prevention.
- Ensure compliance with or adherence to OSH laws, statutes, regulations, and standards, especially the requirements set forth by DOLE.
- Assist Management with OSH-related client requirements by coordinating corporate materials and policies
- Collaborate with Stakeholders, Third-Party vendors, legal consultants, and government and private regulatory agencies as necessary, especially in performing tasks during incidents.
- Perform ad hoc tasks assigned by supervisor or manager.
Talent Acquisition Specialist
Onsite | Remote | Part-Time | Davao, Cebu, and Manila Branch
The Talent Acquisition Specialist (Part-Time) maximizes resources to provide end-to-end talent acquisition support to Hiring Managers to close manpower requirements on or befoire the deadline.
Minimum Requirements:
- A Bachelor’s Degree in Psychology, Behavioral Science, Sociology, Human Resources Development, Business Administration or something similar is highly preferred but is not required.
- At least five years of experience in end-to-end recruitment and must have handled volume hiring.
- At least English language reference level B2 in the CEFR.
- Excellent interpersonal skills.
- Excellent organization skills.
- Available to work at least for hours a day, from 1p.m. to 5:00 p.m.
- Can work onsite in Davao City preferably, but remote worker applicants are welcome.
Responsibilities:
- Sources applicants across multiple channels in line with Company’s objectives, policies, and methods and procedures.
- Administers assessments to applicants.
- Endorses applicants to applicable interviews.
- Coordinates with the HR Executives the Onboarding of final interview passers.
- Meets and coordinates with the Hiring Managers and the HR Officers on the progress of the hiring, challenges and other pertinent matters.
- Maintains records of all the applicants processed in the Company’s applicant tracker.
- Performs other things assigned by supervisor or manager.
Maketing Department
Email Marketing Support Specialist
Onsite | Full Time | Baguio Branch
The Email Marketing Support Specialist assists in attaining the Company’s sales and marketing goals through email marketing campaigns for branding, promotions and other purposes, maintaining accurate email lists, and measuring and analyzing campaign performance among other things.
Minimum Requirements:
- Bachelor’s degree in Marketing, Communications, or a related field.
- At least 6 months of experience in email marketing.
- Proficient in email marketing software (e.g., Sendinblue, Mailchimp or similar).
- Strong communication and organizational skills.
- Analytical mindset and experience with email marketing metrics.
- Must be amenable to work onsite in Baguio City.
Responsibilities:
- Assist in the development and execution of email marketing campaigns using email marketing software.
- Maintain email lists, ensuring accuracy and compliance with data protection regulations.
- Collaborate with internal teams to create cohesive and effective email marketing content.
- Monitor and analyze email marketing performance to optimize campaigns and inform future strategies.
- Stay current on industry trends, best practices, and emerging technologies in email marketing.
Sales and Marketing Representative
Onsite | Full Time | Cebu Branch
The Sales and Marketing Representative oversees, develops and leads the advertising strategies and activities of the branch of assignment to help Management reach its sales and marketing goals.
Minimum Requirements:
- Graduate of Business, Marketing, Entrepreneurship courses or any relevant degree.
- At least 6-months to 1-year of sales or marketing experience.
- A team player with a customer-oriented approach.
- Outstanding communication and interpersonal abilities.
- Have sales and/or marketing experience or another similar role.
- Knowledge of marketing techniques and principles.
- Basic understanding of market research techniques, statistical and data analysis methods.
- Excellent knowledge of MS Office.
- Amenable to work onsite Cebu City.
- Amenable to attend events around Cebu City or Visayas area.
- Amenable to work during Sat-Sun (if an event falls on a weekend).
- Amenable to render overtime (if an event last beyond office hours).
Responsibilities:
- Develop and implement effective sales and marketing strategies to promote the company’s NCLEX related services.
- Identify and pursue new business opportunities by contacting potential clients, attending industry events, and leveraging professional networks.
- Establish and maintain strong relationships with clients and industry partners, ensuring their needs are met and addressing any concerns or issues that may arise.
- Prepare and deliver engaging presentations to prospective clients, highlighting the benefits and features of the company’s offered services.
- Collaborate with the Sales and Marketing Manager to set and achieve monthly and annual sales targets.
- Monitor market trends, competitors, and client feedback to inform and adjust sales strategies as necessary.
- Maintain accurate and up-to-date records of sales activities, marketing collaterals, client interactions, and other relevant data using company’s monitoring tools.
- Coordinate and assist with internal teams, including customer support and operations, to ensure seamless service delivery and client satisfaction.
- Participate in ongoing training and professional development to maintain knowledge of industry trends, best practices, and regulatory changes related to the company’s business processes.
Department
POSITION
() Slot/s | Onsite/WFH | ()Time | ()Branch
Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit,
Qualifications:
- Loren Ipsum
- Loren Ipsum
Duties/Responsibilities:
- Loren Ipsum
- Loren Ipsum
We're building a culture at IPASS where remarkable people like you can do their best work. So if you're ready to develop your career and help thousands of medical professionals grow and achieve their goals, you've come to the right place.
Operations Department
(5) cUSTOMER CARE ASSISTANT
(3) Processing Assistant
Onsite | Full Time | Davao Branch
The processing assistant is a critical position in the company as they will be responsible for interacting and making applications in different jurisdictions for our clients. For instance, the processing assistant handles the application for accounts like NCLEX, VisaScreen, CGFNS Certifying Program, CES, Score Transfer, and Endorsement Procedures. Moreover, the processing assistant will also be responsible for providing updates and checking all the lacking documents of the client in their applications.
Skills and Qualifications:
- Must be graduate of any 4 year course;
- Good oral and written communication skills;
- Typing speed of at least 40 wpm;
- Is customer service oriented and keen to details;
- Able to work in a fast-paced environment;
- Willing to undergo training.
Duties and Responsibilities:
- Handles clients thru phone, in person, email, or social media platforms;
- Accomplish application forms going to different states, school requisition forms, and PRC license verification;
- Thoroughly checks client’s schedules and gives real-time updates to clients whenever there are changes in the schedules and system;
- Checks accuracy of documents sent by applicants in their applications;
- Acknowledges client’s payments thru Facebook page inbox;
- And other related skills in performing each task.
IT Department
Senior Web developer
2 Slot/s | Onsite | Full Time | Davao Branch
The web developer is responsible for developing, updating, and maintaining websites. They will also be working alongside IPASS' team of programmers in designing and creating the company's needed systems and applications.
Skills and Qualifications:
- Must be a graduate of Bachelor of Science in Information technology, Computer Science or any other computer-related course, specifically in Web Development;
- An expert in Frontend web programming languages and skills such as HTML, CSS, Bootstrap, JavaScript, Ajax, jQuery, and web animation techniques;
- Knowledgeable in Backend web programming and frameworks languages such as PHP, ReactJS and Laravel;
- Solid knowledge and experience in programming applications;
- Must be proficient in MySQL Database;
- Solid knowledge and experience in CMS platforms using WordPress;
- Capable of developing and clearly expressing ideas and processes;
- Must be a dedicated and passionate team player;
- And other related skills in performing each task.
Duties and Responsibilities:
- Create and test applications for websites;
- Work with graphics and other designers;
- Monitor website traffic;
- Stay up-to-date on technology;
- Write well designed and efficient code by using best software development practices;
- Integrate data from various back-end services and databases.
Digital Marketing Department
Content Writer
1 Slot/s | Onsite | Full Time | Davao Branch
The content writer is responsible for creating website content, blog articles, and even social media posts. They are also responsible for revising the existing content whenever the company or clients request changes. Research is vital for such a role.
Skills and Qualifications:
- Bachelor’s degree in English, journalism, communications, or any related field;
- Professional writing experience, especially with digital platforms;
- Familiarity with keyword placement and SEO;
- Portfolio of published work;
- Excellent grammar and writing skills;
- Able to multitask, prioritize, and manage time efficiently;
- Self-motivated and self-directed;
- Proficient with Microsoft Office Suite and Google Docs;
- And other related skills in performing each task.
Duties and Responsibilities:
- Brainstorm with the editorial team for new ideas and strategies for effective content;
- Research markets and industries to create content that is innovative and original;
- Develop copy on a wide variety of topics for multiple platforms (such as the website, blogs, articles, and social media);
- Create eye-catching and innovative headlines;
- Collaborate with campaign managers, creative team, and designers.
Digital Maketing Department
Graphic Designer
1 Slot/s | Onsite | Full Time | Davao Branch
Skills and Qualifications:
- 1 to 2 years of experience in graphic design;
- Proficient in using Photoshop, Adobe Illustrator, Canva, and Microsoft Office applications (and/or other editing tools)
- Has a strong portfolio
- Knowledgeable and follows design principles
- Can work and collaborate with a team
- Good time management skills.
- Detail-oriented person
- Accepts constructive criticism gracefully
- Can work with minimal supervision
Department
POSITION
() Slot/s | Onsite/WFH | ()Time | ()Branch
Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit,
Qualifications:
- Loren Ipsum
- Loren Ipsum
Duties/Responsibilities:
- Loren Ipsum
- Loren Ipsum
Need Exam Applications and Review Assistance?
Our IPASS Team makes it easier for our clients to become licensed health professionals abroad through our affordable, fast, and hassle-free exam application processing and review services.
