Careers

In IPASS, when we hire talents, we share a part of our business for them to help grow and develop and, in turn, our talents share a part of their career for us to help grow and develop. Our goal is to establish a long-term symbiotic–mutually beneficial–relationship with our talents.

Join us in IPASS and enjoy the following perks among others:
1. Competitive pay
2. A regular, day-shift job (for most roles)
2. 13th-month pay
3. Complete statutory benefits (SSS, PagIBIG, Philhealth)
3. Profit sharing
4. Incentives and bonuses (performance, attendance, etc.)
5. HMO upon regularization
6. Leave benefits
6. Supportive colleagues and Management

7. An inclusive and positive environment

Customer Care Department

Sales Specialist

Onsite | Full Time | Davao, Manila, and Cebu Branch

The Sales Specialist is mainly responsible for achieving the assigned monthly sales target through the provision of prompt and effective customer support, especially on identifying the qualifications and requirements of customers, providing an advisory on the high-value services of IPASS these customers they can best take advantage of, with utmost customer satisfaction and, thereby, creation of promoter customers in mind. Lead nourishment and after-sales coordination support are also key functions of this role.

Details

Minimum Requirements:

• Graduate of 4-year degree in Business, Marketing, Entrepreneurship and/or other equivalent.
• At least 6 months of experience in sales.
• Good verbal and written communication skills.
• Customer service oriented and keen to details.
• Typing Speed of 40 words-per-minute with 95% accuracy.
• Willing to undergo training.
• Able to work in a fast-paced environment.
• Can start ASAP.
• Amenable to work onsite in either the cities of Manila, Cebu or Davao.

Responsibilities:

• Comprehensive Customer Support: You will be the first point of contact for our valued customers. It will be your responsibility to address their inquiries and concerns promptly and effectively, ensuring that each interaction leaves them satisfied and confident in our services.
• Qualification and Requirement Assessment: Through attentive listening and careful questioning, you will assess the qualification and specific requirements of clients in relation to the applications or services they are interested in. This information will enable you to provide accurate and tailored recommendations to meet their individual needs.
• Promoting Products, Services, and Assistance: Alongside addressing inquiries, you will also proactively promote our products, services, and additional assistance options that could benefit our clients. By showcasing the value and benefits of our services, you will help drive customer engagement and increase satisfaction.
• Complaint Resolution and Follow-Up: Dealing with complaints effectively is crucial to maintaining positive customer relationships. You will handle any customer complaints with empathy, patience, and professionalism, swiftly providing appropriate solutions and alternatives to the situation. Additionally, you will ensure timely follow-up to guarantee customer satisfaction and resolution.
• Achieving Monthly Sales Targets: As part of our results-driven team, you will actively contribute to the achievement of our monthly sales targets. Your dedication, persuasive skills, and product knowledge will play a vital role in reaching and exceeding these goals.
• Documentation and Record-Keeping: Accurate record-keeping is essential in our business operations. You will meticulously document all client interactions, including case summaries, provided resolutions, specific requirements, and any related file documents. This information will serve as a valuable resource for future reference and follow-up.
• Your immediate superior may assign other tasks directly related to business operations. Your adaptability and willingness to take on additional responsibilities will contribute to the overall success of our team and organization.

Apply Now!

Operations Department

Processing Assistant

Onsite | Full Time | Davao Branch

The Processing Assistant is mainly responsible for the end-to-end documentation, processing, coordination of the requirements of the service the customer signed up for in IPASS. The tasks may involve encoding, updating and filing of records, maintenance of databases, monitoring and communication of the progress of the client’s sought service.

Details

Minimum Requirements:

• Graduate of 4-year degree in Business, Marketing, Entrepreneurship and/or other equivalent programs preferably.
• Background in customer service and/or back office (document processing, process coordination, etc.) is a plus.
• Good verbal and written communication skills.
• Customer service oriented and keen to details.
• Typing Speed of 40 words-per-minute with 95% accuracy.
• Willing to undergo 15-day training.
• Ability to work in a fast-paced environment.
• Amenability to learn new things and keep self abreast with updates on laws, regulations, policies, methods, procedures, etc.
• Amenable to work onsite in Davao City.

Responsibilities:

• • Initiate exam application process of client’s availed service.
  • Cater inquiries through phone call, email, chat, in-person, other social media platform.
  • Encode details, revise, and coordinate the application forms to client.
  • Submit application to designated international office.
  • Update the client and data base on the status of their application.
  • Monitor the progress and due dates of client’s application.
  • May process exam registration and exam scheduling.
  • May send exam results and post-exam instructions via email.

Branch Supervisor

Onsite | Full Time | Cebu Branch

The Branch Supervisor is responsible for overseeing and coordinating day-to-day operations and other important areas related, but not limited, to customer service, human resources, finance, and administration within the assigned branch. Your key roles include formulating branch revenue plans, staff training and development, assessing employee’s performance regularly, and preparing comprehensive reports of branch activities directly to the Operations Manager – Business Process.

Details

Minimum Requirements:

• At least three years of experience managing the entire branch operations of a company.
• Preferably, with sales background.
• Must have knowledge of government regulations and compliances, including manpower and facility among others.
• Amenable to work onsite in Cebu City.

 
 
Responsibilities:

• • Lead and manage supervisors and other team members to maintain stable and efficient operational business processes within the designated branch through observation, daily scrum, coaching, support, training, recognition, and policy implementation to address team members and branch-related concerns.
  • Assist the Customer Care Supervisor and Assistant Supervisor in delivering excellent customer service to clients through boosting promotional activities, monitoring agent’s sales and productivity, handling client’s complaints that may arise, and other Customer Care concerns.
  • Coordinate the HR Officer for branch legal compliance, hiring, onboarding workforce, policy enforcement, disciplinary actions, DTR concerns, and other HR functions.
  • Coordinate the Finance Staff for budget issuance, procurement, liquidation reports, accurate and balanced branch revenues and on-hand budget, and other finance matters.
  • Collaborate with the Sales and Marketing Specialists for corporate events, partnerships, building networks, strengthening sales strategies, marketing reports, and budget liquidations.
  • Coordinate the Liaison Officers on the progress of processed school requisitions, status of school processing in NCR, no. of processed and appointment status of license verification.
  • Introduces innovations in the business process that can impact results, enhance profitability, and assist the organization to meet its business objectives and goals.
  • Submit comprehensive reports including branch updates, branch revenues, problems encountered, and branch activities.
  • Works collaboratively across all departments of the organization to ensure improvements and share best practices in achieving common goals.
  • Fosters a positive workplace environment by establishing support and open communication, assisting in conflict resolution, setting a leadership example within the branch.
  • Performs all other tasks instructed by his/her immediate superior which are directly related to business operations.

 

Apply Now!

Finance Department

Finance Assistant

Onsite | Full Time | Davao Branch

The Finance Assistant is responsible for the day-to-day verification, validating, and correction of financial documents and records, and the accurate and up-to-date maintenance of the financial database and system.

Details

Minimum Requirements:

• Graduate of any Finance or Accounting program preferably. Fresh graduates are encouraged to apply.
• If not a graduate of a Finance or Accounting program, must be have at least one year Finance work experience.
• Must be proficient in the use of MS Office and Google Workspace applications.
• Must be an effective communicator and have at least average spoken and written English skills.
• Must be keen on details and highly organized.
• Must be diligent, honest and has integrity, and committed.
• Must be willing to work onsite in Davao City.

Responsibilities:

• Assist in the verification of receipts and vouchers and their relevant formats, so that the financial details can be entered correctly in the system.
• Perform computations and calculations accurately, and try to identify if there are discrepancies, and if there are any errors, try to resolve them.
• Maintain, update, and retrieve the financial information from the financial database and system.

Apply Now!

Marketing Department

Graphic Designer

Onsite | Full Time | Baguio Branch

The Graphic Designer is responsible for developing and creating visual concepts and ideas for various media, utilizing different design tools and software to achieve company goals. Collaboration with the marketing and relevant teams is essential to produce final designs while adhering to brand guidelines and meeting project deadlines.

Details

Minimum Requirements:

• Proficiency in Adobe Photoshop and Adobe Premiere
• Skills in Adobe After Effects are a plus
• Strong graphic design skills with meticulous attention to detail
• Strong communication and organizational skills.
• Ability to conceptualize and execute creative ideas
• Excellent time management and organizational skills
• Effective communication and collaboration abilities
• Flexibility and adaptability in a fast-paced environment
• Amenable to work onsite in Baguio City

 

Responsibilities:

• This role involves brainstorming creative concepts, video editing, and layouts, as well as producing high-quality visuals that effectively communicate the brand’s message and enhance brand awareness, ensuring alignment with the company’s target market.
• Collaborate directly with stakeholders, including the requesting department, to comprehend their design requirements, objectives, and preferences. This involves conducting meetings, asking detailed questions, and actively listening to client feedback to ensure accurate translation of their vision into the final design.
• Select appropriate design elements by choosing suitable colors, fonts, images, and layouts that align with the brand’s identity and resonate with the target audience. This requires a deep understanding of design principles and the ability to balance aesthetic appeal with functionality.
• Ensure final graphics meet client expectations and are error-free by making necessary adjustments and improvements based on client feedback. This process necessitates strong attention to detail, excellent communication skills, and a commitment to delivering a polished end product.
• . Stay updated on the latest trends and advancements in graphic design by continuously researching and staying informed about the latest trends, techniques, and tools in graphic design to ensure the work remains current and cutting-edge. This ongoing learning process helps in consistently improving design quality and maintaining a competitive edge in the industry.

Apply Now!

Department

POSITION

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Details

Qualifications:

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Apply Now!

We’re building a culture at IPASS where remarkable people like you can do their best work. So if you’re ready to develop your career and help thousands of medical professionals grow and achieve their goals, you’ve come to the right place.

Operations Department

(5) cUSTOMER CARE ASSISTANT

(3) Processing Assistant

Onsite | Full Time | Davao Branch

The processing assistant is a critical position in the company as they will be responsible for interacting and making applications in different jurisdictions for our clients. For instance, the processing assistant handles the application for accounts like NCLEX, VisaScreen, CGFNS Certifying Program, CES, Score Transfer, and Endorsement Procedures. Moreover, the processing assistant will also be responsible for providing updates and checking all the lacking documents of the client in their applications.

Details
Skills and Qualifications:

• Must be graduate of any 4 year course;
• Good oral and written communication skills;
• Typing speed of at least 40 wpm;
• Is customer service oriented and keen to details;
• Able to work in a fast-paced environment;
• Willing to undergo training.

 

Duties and Responsibilities:

• Handles clients thru phone, in person, email, or social media platforms;
• Accomplish application forms going to different states, school requisition forms, and PRC license verification;
• Thoroughly checks client’s schedules and gives real-time updates to clients whenever there are changes in the schedules and system;
• Checks accuracy of documents sent by applicants in their applications;
• Acknowledges client’s payments thru Facebook page inbox;
• And other related skills in performing each task.

Apply Now!

Human Resources Department

HR Learning and Development Officer

Onsite | Full Time | Davao Branch

The HR Learning and Development Officer is responsible for developing and implementing training courses, programs and initiatives to drive better quality of work, employee productivity, operational efficiency, and leadership capability. The duties include, but is not limited to, doing training needs analysis (TNA), facilitating learning sessions, managing learning and development stakeholders, creating training methods and procedures (M&P), co-creating and managing a learning management system (LMS), and performing other tasks assigned by immediate manager.

Details
Minimum Requirements:

• A Bachelor’s Degree in Education, Psychology, Communications, Business Management or something similar. A relevant Master’s degree is preferred but is not required.
• At least three years of experience as a Learning and Development or Organizational Development professional. The same or a similar experience in the Immigration, Finance, Insurance and ITES (BPO, KPO, ITO, EPO, Shared Services) setting is preferred but is not required.
• Must be at reference level C1 at least for spoken and written English in the CEFR.
• Excellent adult learning facilitation and classroom management skills.
• Knowledge of various teaching methods, and coaching and mentoring approaches.
• Excellent interpersonal skills.
• Ability to identify training needs and skills gaps.
• A Certified Professional in Learning and Performance (CPLP) or similar credential is a plus but is not required.
• Excellent organization skills.
• Amenability to work onsite in Davao City.

 

Responsibilities:

• Align self, i.e., perspectives orientation, dispositions and actions, with the goals of the organization.
• Understand organizational needs and develop learning and development (L&D) strategies to effect company and individual change and transformation to meet these needs.
• Determine key positions and map skills and processes to develop an L&D Methods and Procedures (M&Ps) document.
• Develop and implement leadership and development projects, programs, courses, including outline and syllabus, etc. to groom high-potential personnel for support and leadership roles as part of the company’s contingency and succession strategy.
• 5. Collaborate with stakeholders and cross-functional personnel in the development and execution of strategies, solutions, designs and framework to maximize the use of resources in identifying, engaging, and coaching and mentoring high-potential personnel for retention and optimum talent development.
• Assist in identifying high-potential personnel.
• Conduct research on industry-best development and retention programs and practices, integrating and incorporating these into the company’s L&D system.
• Help create a rewards culture based on high-performance, in collaboration with stakeholders and cross-functional personnel.
• Identify organizational gaps on support and leadership development and develop and execute intervention programs.
• Monitor progress of personnel on coaching, mentoring, or training and help develop various pathway plans for them.
• Maintain readily available, accurate, up-to-date and complete training records, and use these data to report, conduct analysis and make recommendations for improvement of the M&Ps, training syllabus, setups and technology among other things.
• Collaborate with HR and other stakeholders in monitoring process improvement initiatives related to L&D.
• Create ad hoc reports and presentations as required by immediate manager, or the Management, or anyone deputized by Management for this purpose.
• Develop, maintain and update a learning management system (LMS) where all proprietary and non-proprietary courses and other learning tools can be accessed via Intranet.

Occupational Safety and Health Nurse

Onsite | Full Time | Davao Branch

The Occupational Safety and Health (OSH) Nurse is mainly responsible for administering our employees’ immediate and basic medical care needs in accordance with Philippine laws and company policies; managing the operations of the company clinic; and ensuring the Company’s compliance with and adherence to OSH standards.

Details
Minimum Requirements:

• An active PHRN license, with OHNAP certificate preferably.
• A qualified SO3 certification is preferred but is not required
• At least two years of experience as a PHRN working in a corporate setting. One year of experience as a safety officer is preferred but is not required.
• Preferably with experience in HMO coordination.
• Ability to think critically and make informed decisions quickly and effectively.
• Effective communication and interpersonal skills.
• A strong sense of compassion and empathy.
• Ability to thrive in a fast-paced, high-pressure environment.
• Must be resourceful and proactive.
• Must be technology-savvy.
• Must be amenable to work on-site in Davao City.

 

Responsibilities:

• Ensure effective and timely delivery of palliative care and assistance to company employees and contractors within the scope of the nursing profession as determined by Philippine laws and statutes, including first-aid and emergency response treatment, vital signs check, and dispensing of medicines and other medical items.
• Evaluate the health status of employees and contractors, including fitness to work and need for clinic or home-stay, and referrals to healthcare professionals or to hospitals or other medical or allied-medical facilities as necessary, including the accompaniment of referred employee or contractor during the transport to the hospital or another facility.
• Perform regular inventory of medicine and other clinic supplies and prepares purchase requisitions as necessary.
• Perform validity check of medical documents submitted by employees and direct contractors
• Create, secure, and maintain accurate and up-to-date records of health and safety activities, including but not limited to, health complaints, medical procedures made, medicines dispensed and recommendations and referrals.
• Act as internal HMO coordinator and annual physical exam coordinator.
• Investigate and report incidents, accidents, and near misses.
• Initiate, facilitate and monitor health and wellness programs and processes in the workplace, and amendments or upgrades of these.
• Perform OSH inspections, assessments, and reporting, and make recommendations to Management, especially on risk prevention and mitigation, and plans, organizes, and conducts safety training and drills in aid of risk prevention.
• Ensure compliance with or adherence to OSH laws, statutes, regulations, and standards, especially the requirements set forth by DOLE.
• Assist Management with OSH-related client requirements by coordinating corporate materials and policies
• Collaborate with Stakeholders, Third-Party vendors, legal consultants, and government and private regulatory agencies as necessary, especially in performing tasks during incidents.
• Perform ad hoc tasks assigned by supervisor or manager.

Talent Acquisition Specialist

Onsite | Remote | Part-Time | Davao, Cebu, and Manila Branch

The Talent Acquisition Specialist (Part-Time) maximizes resources to provide end-to-end talent acquisition support to Hiring Managers to close manpower requirements on or befoire the deadline.

Details
Minimum Requirements:

• A Bachelor’s Degree in Psychology, Behavioral Science, Sociology, Human Resources Development, Business Administration or something similar is highly preferred but is not required.
• At least five years of experience in end-to-end recruitment and must have handled volume hiring.
• At least English language reference level B2 in the CEFR.
• Excellent interpersonal skills.
• Excellent organization skills.
• Available to work at least for hours a day, from 1p.m. to 5:00 p.m.
• Can work onsite in Davao City preferably, but remote worker applicants are welcome.

 

Responsibilities:

• Sources applicants across multiple channels in line with Company’s objectives, policies, and methods and procedures.
• Administers assessments to applicants.
• Endorses applicants to applicable interviews.
• Coordinates with the HR Executives the Onboarding of final interview passers.
• Meets and coordinates with the Hiring Managers and the HR Officers on the progress of the hiring, challenges and other pertinent matters.
• Maintains records of all the applicants processed in the Company’s applicant tracker.
• Performs other things assigned by supervisor or manager.

Apply Now!

IT Department

Senior Web developer

2 Slot/s | Onsite | Full Time | Davao Branch

The web developer is responsible for developing, updating, and maintaining websites. They will also be working alongside IPASS’ team of programmers in designing and creating the company’s needed systems and applications.

Details

Skills and Qualifications:

• Must be a graduate of Bachelor of Science in Information technology, Computer Science or any other computer-related course, specifically in Web Development;
• An expert in Frontend web programming languages and skills such as HTML, CSS, Bootstrap, JavaScript, Ajax, jQuery, and web animation techniques; 
• Knowledgeable in Backend web programming and frameworks languages such as PHP, ReactJS and Laravel;
• Solid knowledge and experience in programming applications;
• Must be proficient in MySQL Database;
• Solid knowledge and experience in CMS platforms using WordPress;
• Capable of developing and clearly expressing ideas and processes;
• Must be a dedicated and passionate team player;
• And other related skills in performing each task.

 

Duties and Responsibilities:

• Create and test applications for websites;
• Work with graphics and other designers;
• Monitor website traffic;
• Stay up-to-date on technology;
• Write well designed and efficient code by using best software development practices;
• Integrate data from various back-end services and databases.

Apply Now!

Digital Marketing Department

Content Writer

1 Slot/s | Onsite | Full Time | Davao Branch

The content writer is responsible for creating website content, blog articles, and even social media posts. They are also responsible for revising the existing content whenever the company or clients request changes. Research is vital for such a role.

Details

Skills and Qualifications:

• Bachelor’s degree in English, journalism, communications, or any related field;
• Professional writing experience, especially with digital platforms;
• Familiarity with keyword placement and SEO;
• Portfolio of published work;
• Excellent grammar and writing skills;
• Able to multitask, prioritize, and manage time efficiently;
• Self-motivated and self-directed;
• Proficient with Microsoft Office Suite and Google Docs;
• And other related skills in performing each task.

Duties and Responsibilities:

• Brainstorm with the editorial team for new ideas and strategies for effective content;
• Research markets and industries to create content that is innovative and original;
• Develop copy on a wide variety of topics for multiple platforms (such as the website, blogs, articles, and social media);
• Create eye-catching and innovative headlines;
• Collaborate with campaign managers, creative team, and designers.

Apply Now!

Digital Maketing Department

Graphic Designer

1 Slot/s | Onsite | Full Time | Davao Branch

Skills and Qualifications:

• 1 to 2 years of experience in graphic design;
• Proficient in using Photoshop, Adobe Illustrator, Canva, and Microsoft Office applications (and/or other editing tools)
• Has a strong portfolio
• Knowledgeable and follows design principles
• Can work and collaborate with a team
• Good time management skills.
• Detail-oriented person
• Accepts constructive criticism gracefully
• Can work with minimal supervision

Apply Now!

Department

POSITION

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Details

Qualifications:

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Duties/Responsibilities:

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Apply Now!

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