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CAREERS
In IPASS, when we hire talents, we share a part of our business for them to help grow and develop and, in turn, our talents share a part of their career for us to help grow and develop. Our goal is to establish a long-term symbiotic–mutually beneficial–relationship with our talents.
Join us in IPASS and enjoy the following perks among others:
1. Competitive pay
2. A regular, day-shift job (for most roles)
3. 13th-month pay
4. Complete statutory benefits (SSS, PagIBIG, Philhealth)
5. Profit sharing
6. Incentives and bonuses (performance, attendance, etc.)
7. HMO upon regularization
8. Leave benefits
9. Supportive colleagues and Management
10. An inclusive and positive environment
Customer Care Department
Sales Specialist
Onsite | Full Time | Davao Branch
The Sales Specialist is mainly responsible for achieving the assigned monthly sales target through the provision of prompt and effective customer support, especially on identifying the qualifications and requirements of customers, providing an advisory on the high-value services of IPASS these customers they can best take advantage of, with utmost customer satisfaction and, thereby, creation of promoter customers in mind. Lead nourishment and after-sales coordination support are also key functions of this role.
Details
Minimum Requirements:
- Graduate of 4-year degree in Business, Marketing, Entrepreneurship and/or other equivalent.
- At least 6 months of experience in sales.
- Good verbal and written communication skills.
- Customer service oriented and keen to details.
- Typing Speed of 40 words-per-minute with 95% accuracy.
- Willing to undergo training.
- Able to work in a fast-paced environment.
- Can start ASAP.
- Amenable to work onsite in either the cities of Manila, or Baguio.
Responsibilities:
- Comprehensive Customer Support: You will be the first point of contact for our valued customers. It will be your responsibility to address their inquiries and concerns promptly and effectively, ensuring that each interaction leaves them satisfied and confident in our services.
- Qualification and Requirement Assessment: Through attentive listening and careful questioning, you will assess the qualification and specific requirements of clients in relation to the applications or services they are interested in. This information will enable you to provide accurate and tailored recommendations to meet their individual needs.
- Promoting Products, Services, and Assistance: Alongside addressing inquiries, you will also proactively promote our products, services, and additional assistance options that could benefit our clients. By showcasing the value and benefits of our services, you will help drive customer engagement and increase satisfaction.
- Complaint Resolution and Follow-Up: Dealing with complaints effectively is crucial to maintaining positive customer relationships. You will handle any customer complaints with empathy, patience, and professionalism, swiftly providing appropriate solutions and alternatives to the situation. Additionally, you will ensure timely follow-up to guarantee customer satisfaction and resolution.
- Achieving Monthly Sales Targets: As part of our results-driven team, you will actively contribute to the achievement of our monthly sales targets. Your dedication, persuasive skills, and product knowledge will play a vital role in reaching and exceeding these goals.
- Documentation and Record-Keeping: Accurate record-keeping is essential in our business operations. You will meticulously document all client interactions, including case summaries, provided resolutions, specific requirements, and any related file documents. This information will serve as a valuable resource for future reference and follow-up.
- Your immediate superior may assign other tasks directly related to business operations. Your adaptability and willingness to take on additional responsibilities will contribute to the overall success of our team and organization.
Operations Department
Processing Assistant
Onsite | Full Time | Davao Branch
The Processing Assistant is mainly responsible for the end-to-end documentation, processing, coordination of the requirements of the service the customer signed up for in IPASS. The tasks may involve encoding, updating and filing of records, maintenance of databases, monitoring and communication of the progress of the client’s sought service.
Details
Minimum Requirements:
- Graduate of 4-year degree in Business, Marketing, Entrepreneurship and/or other equivalent programs preferably.
- Background in customer service and/or back office (document processing, process coordination, etc.) is a plus.
- Good verbal and written communication skills.
- Customer service oriented and keen to details.
- Typing Speed of 40 words-per-minute with 95% accuracy.
- Willing to undergo 15-day training.
- Ability to work in a fast-paced environment.
- Amenability to learn new things and keep self abreast with updates on laws, regulations, policies, methods, procedures, etc.
- Amenability to work on-site in Davao City.
Responsibilities:
- Initiate exam application process of client’s availed service.
- Cater inquiries through phone call, email, chat, in-person, other social media platform.
- Encode details, revise, and coordinate the application forms to client.
- Submit application to designated international office.
- Update the client and data base on the status of their application.
- Monitor the progress and due dates of client’s application.
- May process exam registration and exam scheduling.
- May send exam results and post-exam instructions via email.
Liaison Assistant
Onsite | Full Time | Cebu Branch (No Hiring. Pooling Only)
The Liaison Assistant is responsible for monitoring and tracking of availed school requisition assistance to be processed in various colleges or universities, both onsite and online, and ensuring the accuracy and completeness of the client’s requirements, processed forms, and other documents for international mailing. The Liaison Assistant, moreover, provides updates in the master list, database, and client’s email on the progress of the processed school documents.
Details
Minimum Requirements:
- At least high school or senior high graduate.
- With a non-professional driver’s license.
- Owns a motorcycle available for company usage (to be provided with gas and maintenance allowance).
- Experience with office or admin tasks is preferred but not required.
- Good organizational skills.
- Amenable to work outdoors and travel (to be provided with meal allowance).
- Amenable to work in changing and/or mild to moderate weather conditions.
- Amenable to work onsite either in Cebu City or Baguio City.
Responsibilities:
- Gathers, organizes and reviews the client’s documents to be processed in partner colleges and universities.
- Ensures the accuracy and completeness of claimed documents and mail to its designated office.
- Updates the progress and tracking number of processed documents in the master list, database, and send an update to client’s email.
- Submits liquidation report for reference of Finance and Accounting.
- Sources and procures computer and other office supplies when necessary.
- Performs other tasks directly related to business operations assigned or delegated by the immediate superior or manager.
Finance Department
Finance Assistant
Onsite | Full Time | Davao Branch (No Hiring. Pooling Only)
The Finance Assistant is responsible for the day-to-day verification, validating, and correction of financial documents and records, and the accurate and up-to-date maintenance of the financial database and system.
Details
Minimum Requirements:
- Graduate of any Finance or Accounting program preferably. Fresh graduates are encouraged to apply.
- If not a graduate of a Finance or Accounting program, must be have at least one year Finance work experience.
- Must be proficient in the use of MS Office and Google Workspace applications.
- Must be an effective communicator and have at least average spoken and written English skills.
- Must be keen on details and highly organized.
- Must be diligent, honest and has integrity, and committed.
- Must be willing to work onsite in Davao City.
Responsibilities:
- Assist in the verification of receipts and vouchers and their relevant formats, so that the financial details can be entered correctly in the system.
- Perform computations and calculations accurately, and try to identify if there are discrepancies, and if there are any errors, try to resolve them.
- Maintain, update, and retrieve the financial information from the financial database and system.
Marketing Department
Graphic Designer
Onsite | Full Time | Baguio Branch
The Graphic Designer is responsible for developing and creating visual concepts and ideas for various media, utilizing different design tools and software to achieve company goals. Collaboration with the marketing and relevant teams is essential to produce final designs while adhering to brand guidelines and meeting project deadlines.
Details
Minimum Requirements:
- Proficiency in Adobe Photoshop and Adobe Premiere
- Skills in Adobe After Effects is a plus
- Strong graphic design skills with meticulous attention to detail
- Ability to conceptualize and execute creative ideas
- Excellent time management and organizational skills
- Effective communication and collaboration abilities
- Flexibility and adaptability in a fast-paced environment
- Amenable to work onsite either in Baguio City
Responsibilities:
- This role involves brainstorming creative concepts, video editing, and layouts, as well as producing high-quality visuals that effectively communicate the brand’s message and enhance brand awareness, ensuring alignment with the company’s target market.
- Collaborate directly with stakeholders, including the requesting department, to comprehend their design requirements, objectives, and preferences. This involves conducting meetings, asking detailed questions, and actively listening to client feedback to ensure accurate translation of their vision into the final design.
- Select appropriate design elements by choosing suitable colors, fonts, images, and layouts that align with the brand’s identity and resonate with the target audience. This requires a deep understanding of design principles and the ability to balance aesthetic appeal with functionality.
- Ensure final graphics meet client expectations and are error-free by making necessary adjustments and improvements based on client feedback. This process necessitates strong attention to detail, excellent communication skills, and a commitment to delivering a polished end product.
- Stay updated on the latest trends and advancements in graphic design by continuously researching and staying informed about the latest trends, techniques, and tools in graphic design to ensure the work remains current and cutting-edge. This ongoing learning process helps in consistently improving design quality and maintaining a competitive edge in the industry.
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